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Certified Home Health Agencies provide part-time, intermittent health care and support services to individuals who need intermediate and skilled health care.
CHHAs can also provide long-term nursing and home health aide services, can help patients determine the level of services they need, and can either provide or arrange for other services including physical, occupational, and speech therapy, medical supplies and equipment, and social worker and nutrition services.
Services provided by CHHAs may be reimbursed by Medicare, Medicaid, private payment, and some health insurers.
The NYS Department of Health is responsible for monitoring the care provided by certified home health agencies. Complaints, questions or concerns about certified home health agencies should be directed to the Home Health Hotline (800-628-5972).
Special Needs CHHAs fall into two categories based upon the populations they are approved to serve:
Serving both long and short-term patients means a home health agency that is also providing services to patients enrolled in the Long Term Home Health Program. These are patients who would otherwise be treated in a nursing home or institution. Patients cannot independently choose to join these programs but must be enrolled in these programs, usually by the local Department of Social Services. Because these patients are different from traditional home care patients, the quality measures reported for these agencies may not be directly comparable to other agencies and may not reflect the actual quality of care and services.