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Licensed Home Care Services Agencies (LHCSAs) offer home care services to clients who pay privately or have private insurance coverage. These agencies may also contract to provide services to Medicare/Medicaid beneficiaries whose cases are managed by another provider or entity, such as providing home health aide services to a certified home health agency patient or providing a licensed practical nurse for a Medicaid prior-approved private duty nursing shift.
The Department of Health conducts periodic surveys and investigates complaints at these agencies. If there are findings that a violation of rules and regulations exist during such activities, a written report, a Statement of Deficiencies, is issued and the agency must submit a plan of correction to the Department within 10 days. This plan must specifically indicate how the agency will return to and maintain compliance with each rule or regulation it violated.
Quality measurement data are not currently available for this provider type. Inspection data for licensed home care agencies do exist, but are not currently available in the electronic format necessary to post the information on the Web site. Efforts by the department to make this information available electronically are on-going. In the meantime, interested parties may contact the freedom of information officer at the department to obtain this information:
Records Access Office
New York State Department of Health
Corning Tower Room 2348
Albany, New York 12237-0044
Fax: (518) 486-9144
Limited LHCSAs are operated by the certified operator of an adult care facility (an adult home or an enriched housing program) to directly provide:
These services must be pre-approved for each patient by the local Department of Social Services or the New York City Human Resources Administration (HRA).
The NYS Department of Health is responsible for monitoring the care provided by home care agencies. Complaints, questions or concerns about the home care program should be directed to the Home Health Hotline (800-628-5972).